Grace Sign & Display – gracesign.com.au
Thanks for shopping at Grace Sign & Display. If you are not entirely satisfied with your purchase, we’re here to help.
Please read these Refund andReturns Policy carefully. By using our website, purchase products through our website and services and information offered on our website, you are agreeing to this Policy.
Returns and Refunds
As all of our signage, print and display product is custom printed with artwork which the customer approves prior to printing, so it is essential that you select your product and check your artwork very carefully. It’s our customers’ responsibility to check the products dimensions, method of usage and installation, material of the products, features of the products before making payment.
Gracesign.com.au is not obliged to provide returns or refunds for “change of mind” reasons, reasons of customers purchasing error or after the product been printed. It is also important to note that the colours in the artwork proof displayed on your screen are not accurate. Colours will print differently on different printers and materials and will display differently on different computer screens. If a colour is important, it is essential that a Pantone (PMS) colour is advised prior to the artwork proof being approved, so we can do our best to achieve the closest possible colour match.
Exchanges
Gracesign.com.au only accept the replacement if the product fails to be an acceptable quality or damaged by carriers. However it is only entitled if the damage is reported within 3 days if receipt of order with photos and a description of the problem and we will make our best effort to reach a mutually agreeable resolution.
In the event of a warranty claim, Gracesign.com.au’s liability will be limited to the cost of repairing or replacing the goods. Gracesign.com.au will not be liable for any associated costs incurred by the customer as a result of a warranty claim. This includes, but is not limited to, the cost of installing the signage that is the subject of the warranty claim. It is essential that all signage is carefully inspected at time of receipt – and approved or rejected by the customer prior to the customer arranging installation of the signage.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your replacement or refund after inspecting the item. If your replacement or refund is approved, we will make effort but does not guarantee, to process refund or replacement within 7 days of receipt by us of the returned product.
Shipping
If you need to exchange it for the same item, you should send your product to the address below:
Unit 2, Lot 9, 65 Christensen Rd, Stapylton QLD 4207.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us by email to info@gracesign.com.au or call (07)38012709 for questions related to refunds and returns.